在NewCny，我们努力为科研领域的客户提供高质量的产品和服务。 但是，我们理解在某些情况下可能需要退货或退款。 因此，我们制定了以下退货和退款政策，以解决客户的顾虑并确保客户满意。
At NewCny, we strive to provide high-quality products and services to our customers in the scientific research field. However, we understand that returns or refunds may be necessary in certain circumstances. Therefore, we have developed the following return and refund policy to address customer concerns and ensure customer satisfaction.

产品资格/Product Eligibility：

以下产品符合资格退货或退款：
1.错发商品：如果客户收到与其订单不符的化学品，例如错误的化合物或规格不匹配的产品，客户可以要求退货。
2.质量问题：如果化学品存在质量问题，如纯度不达标、含有杂质或失效等，客户可以提出退货申请。
3.运输损坏：如果在运输过程中，化学品受到损坏导致包装破裂、泄漏或严重变形等情况，客户有权要求退货。
4.过期产品：如果客户购买的化学品已经过期，无法满足其使用需求，客户可以申请退货。
5.其他符合退货退款条件的产品
The following products are eligible for return or refund:
Wrongly shipped goods: If customers receive chemicals that do not match their orders, such as wrong compounds or products that do not match specifications, customers can request a return.
Quality issues: If there are quality issues with the chemicals, such as substandard purity, impurities or expiration, customers can apply for a return.
Transport damage: If the chemicals are damaged during transportation, resulting in packaging cracks, leakage or severe deformation, customers have the right to request a return.
Expired products: If the chemicals purchased by customers have expired and cannot meet their usage needs, customers can apply for a return.
Other products eligible for return and refund.

退货退款政策/Return and Refund Policy：

1.客户在收到化学品后，如果发现产品存在质量问题或与订单不符，应及时向我们提出退款申请，并提供相应证据（如照片、实验数据等）。
2.NewCny指定专门的退款团队或负责人员，负责审核退款申请，并对退款金额进行评估。
根据具体情况，我们将决定是否接受退款申请，并在确认合理有效后，将退款金额返回给客户。
3.退款金额可能包括购买价格、运费以及相关手续费等。退款方式可以根据客户的要求进行，常见方式包括原路退回、银行转账或通过电子支付渠道返还。
注：要发起退货，客户应在收到产品后7天内联系我们的客户服务团队。 客户服务团队将为客户提供退货授权 (RMA) 编号以及如何退货的说明。
客户负责将产品运回给我们，退回的产品必须保持原包装，并保持与收到时相同的状态。 客户应在包裹中包含一份 RMA 表格的副本。
After receiving the chemicals, if the customer finds that the product has quality problems or does not match the order, he should apply for a refund to us in time and provide relevant evidence (such as photos, experimental data, etc.).
NewCny designates a special refund team or responsible personnel to review the refund application and evaluate the refund amount.
Depending on the specific circumstances, we will decide whether to accept the refund application and return the refund amount to the customer after confirming that it is reasonable and valid.
The refund amount may include the purchase price, shipping costs, and related handling fees. The refund method can be made according to the customer’s requirements. Common methods include returning the original route, bank transfer, or returning through electronic payment channels.
Note: To initiate a return, the customer should contact our customer service team within 7 days of receiving the product. The customer service team will provide the customer with a return authorization (RMA) number and instructions on how to return the product.
The customer is responsible for shipping the product back to us. The returned product must be kept in its original packaging and in the same condition as when it was received. The customer should include a copy of the RMA form in the package.

例外情况/Exceptions：

以下产品不符合退货或退款条件：
1.非质量问题：如果客户对所购化学品的外观、颜色、气味或其他主观因素不满意，并没有实际的质量问题存在，一般不符合退货要求。
2.人为损坏：如果化学品在客户使用过程中由于不当操作、错误储存或其他人为原因导致损坏，通常不符合退货要求。
3.自行解决：如果客户在收到化学品后自行处理了其中的问题，比如进行过试验、混合或改变其物性等，一般不符合退货要求。
4.超过退货期限：NewCny通常会规定退货期限，超过该期限的退货申请一般不被接受。
5.定制产品或特殊订购：如果化学品是根据客户的特殊要求定制生产或特殊订购的，一般不符合退货要求，除非产品有实际的质量问题。
6.如果客户收到损坏或有缺陷的产品，我们将免费为客户提供更换产品。
The following products are not eligible for return or refund:
Non-quality issues: If the customer is not satisfied with the appearance, color, smell or other subjective factors of the purchased chemicals, and there is no actual quality problem, it is generally not eligible for return.
Man-made damage: If the chemicals are damaged due to improper operation, incorrect storage or other man-made reasons during the customer’s use, it is generally not eligible for return.
Self-solution: If the customer solves the problem after receiving the chemicals, such as testing, mixing or changing its physical properties, it is generally not eligible for return.
Exceeding the return period: NewCny usually stipulates a return period, and return applications exceeding this period are generally not accepted.
Customized products or special orders: If the chemicals are customized or specially ordered according to the special requirements of the customer, they are generally not eligible for return unless the product has actual quality problems.
If the customer receives a damaged or defective product, we will provide the customer with a replacement product free of charge.

我们的退货和退款政策旨在为我们的客户提供一个无忧的流程，以退回有缺陷、损坏或不适合用途的产品。 通过提供透明的政策，我们旨在保持客户对我们产品和服务的满意度和信任。 如果您对我们的退货和退款政策有任何疑问，请联系我们的客户服务团队寻求帮助。
Our Return and Refund Policy is designed to provide our customers with a hassle-free process to return products that are defective, damaged or unfit for purpose. By providing a transparent policy, we aim to maintain customer satisfaction and trust in our products and services. If you have any questions about our Return and Refund Policy, please contact our Customer Service Team for assistance.